The Complete Venue and Event Retail Solution
It takes a unified system to be successful in today's Venue and Event retail merchandise industry. You need a Point of Sale (POS) that is easy to learn and fast enough to satisfy your customers. You need inventory control and distribution tools that match your unusual schedules and time constraints. You need instant visibility into sales and inventory that can be segmented by location, POS, or sales channel. You also need it to work with your loaded ticket, team app, or loyalty programs. You may even want to offer pre-sales or in-venue delivery to VIP customers. You also want to reach beyond your event and provide fully integrated eCommerce to your fans. If this is what you seek to deliver, then let us show you how the OpSuite Retail Ecosystem delivers this for more than 50 major venues and countless events year after year.
Maximize sales in minimal time! Events by nature have a finite start and end time. You will need to maximize the transactions you can put through a POS in the time you have available to you. OpSuitePOS has proven time and again the ability to produce sub 1 minute transaction times in an event setting. Customers are ringing 65 to 70 transactions an hour due to our high speed configurations! In addition, these cashiers are learning the POS in under 5 minutes of training. We have 20 years of experience working in the sports venue and event space. Let us help you achieve maximum sales and customer satisfaction.
Real-Time Data on Any Device
Instant information is key to running successful events. With the OpSuite Retail Ecosystem, you can see everything going on in real time. View OpSuite data on a computer screen, tablet, or phone. Sales information is reported as each transaction occurs. Inventory is instantly updated across the enterprise as sales are made in each selling location. See data globally or by smaller segments including selling location, register, or cashier. Segmentation of the data is built right into the OpSuite dashboards and reporting system.
Reconfigure or Deploy In Minutes
Imagine being able to setup a POS station anywhere in your enterprise in under 5 minutes. What if you are tracking your real-time data and see that location X at your venue is crushing sales but another location is showing little activity? Could you move your current POS during an event to take advantage? With OpSuitePOS, you can move devices in mere minutes. Watch the video to see how quickly you could move or redeploy hardware to maximize you results.
Manage Inventory Quickly
OpSuiteOFFICE features the ability to have unlimited selling locations where inventory and sales are monitored and tracked. To quickly replenish inventory into these locations, OpSuite features rapid item distribution. Quickly move inventory from a warehouse to multiple selling locations or distribute an incoming purchase order or transfer. OpSuite also features the ability to auto receive these transfers at the destination location.
Finding good help can be hard. OpSuitePOS allows you to maximize your personnel by offering self checkout made for the event environment. Customers have been using self checkout at the gas station and major retailers for years. They know the workflow. OpSuite has taken this customer experience and expedited it for the venue and event customer. Our high-speed self checkout terminals are fast and simple. Maximize your staffing by letting one person watch multiple checkout stations. Recent industry research indicates 18-34 year olds prefer self checkout for fast transactions.
Ready to Connect
Today's modern venue management requires that all your systems need to connect. OpSuite is already integrated into leading fan app and ticketing systems to help with your loyalty programs and loaded ticket functions. If you are using Fortress, SKIDATA, Stadis, Lava, Venuetize, or Yinzcam we have already integrated to these applications as well as numerous others. OpSuite has also been integrated with many CRM solutions including Salesforce, NetSuite, Microsoft Dynamics, and more!
While dashboards are great for summary information, sometimes you need the details. OpSuite’s built in analytics reports allow you to see detail down to the transaction line. With the ability to handle hundreds of thousands of lines and huge amounts of data, OpSuite analytics won’t leave you stranded trying to get results. Our reports allow you to move columns, create formulas, group, filter, and aggregate on every single field. Build your desired report and save it with fixed or dynamic filters that allow you to re-run or schedule the report based on your business needs.
Fully Integrated eCommerce
OpSuiteSHOP extends your OpSuite Retail Ecosystem to all corners of the web. The engine behind OpSuiteSHOP powers more than 300,000 online stores and allows for streamlined deployment of your ecommerce solution while returning the results of online sales directly to your OpSuiteOFFICE inventory and sales reporting. Choose from one of many templates or personally define what your site will look like. OpSuiteSHOP has all the tools to create that winning online experience. With OpSuiteSHOP, customers' orders entered on the website are directly available at the in-store register, including their online purchase history so servicing the customer instore is quick and easy. Buy online and return in store can be instantly validated! Ask for a demo to see all the features!
In-Venue Delivery and Pre-Orders
Treat your most valuable customers like royalty! OpSuiteSHOP can be configured for a variety of sales models including the ability to have your VIP customer pre-order merchandise prior to the event. Have your suite customers order team merchandise so when they arrive it's in the suite! Offer merchandise for delivery to the seat or for pickup at a pre-defined location during you event. Give your online customers the ability to reserve their merchandise with our OpSuiteSHOP "Buy Online Pickup In Store (BOPIS) configuration. All these options are available with one OpSuiteSHOP or you can have multiple websites serving individual purposes including requiring membership to access. All OpSuiteSHOP solutions are optimized for both traditional computer screens and mobile devices.